Returns Policy

Items must be returned within 14 days of receiving your order.

• Returns must be sent via our approved delivery partners.

• All items must be returned in their original condition, alongside any delivered accessories, parts, and the original invoice/receipt.

• Please note: We cannot accept returns or process exchanges for items that have already been assembled or bespoke/custom-made products (e.g., dining tables with custom dimensions or chairs with specifically chosen fabrics).

Received a Faulty or Damaged Item?

We’re so sorry to hear that! If you have received a faulty or damaged item, please contact us within 48 hours of delivery. Please ensure you reach out to our Customer Service team (ideally with photos of the damage) before sending the item back.

How Long Do Refunds Take?

We aim to process all returns as quickly as possible. However, please allow up to 21 working days for your refund to be processed once the item reaches our warehouse. If you think this timeframe has passed, just get in touch and we’ll look into it for you! Once approved, the refund will be automatically issued to your original payment method. Please note that the time it takes for the funds to appear in your account depends entirely on your bank or payment provider.

Can I Exchange an Item?

Yes, you can exchange items within 14 days of receiving your delivery. The item you wish to exchange must be unused, in its original condition, and fully complete with all its parts.

Do I Pay for Return Shipping?

If your item arrives damaged or faulty and you notify us upon delivery (with appropriate evidence), you will not pay any return shipping fees. However, for all other return and exchange requests (e.g., change of mind), the return shipping costs are the responsibility of the customer.