At Bronte & Buell, our goal is to deliver your purchase as quickly and smoothly as possible. We review each order individually, taking into account the destination, weight, and dimensions of the products. Estimated shipping times are detailed on each product page, but we always strive to reach you even faster.

Delivery Methods

• Premium White Glove Delivery (Heavy & Fragile Goods): Large or delicate items, such as our marble and solid wood furniture, are handled by our specialized delivery partners. With our White Glove service, your items will not just be dropped at your door; our professional team will carefully bring them into your room of choice, unpack them, and take away all the packaging debris. You will be notified via SMS or email once your order has been handed over to our logistics partner to coordinate your delivery.

• Express Courier: Relatively smaller items will be delivered by premium international couriers such as DHL, FedEx, or TNT. Once your order is dispatched, a tracking number will be sent to you via SMS or email.

Bronte & Buell reserves the right to change the delivery method if necessary. If you have an active order and the delivery method changes, you will be notified at least 2 days in advance.

Delivery Conditions

For our White Glove service, our delivery team will contact you to coordinate a suitable delivery day. An adult (over 18 years old) must be present at the address to receive the items, direct the team to the room of choice, and sign for the order. If you are not at home to accept the delivery after it has been scheduled and confirmed, please note that you will be responsible for any redelivery and restocking fees.

Upon Delivery (Action Required)

While the delivery team is still present and before you sign the proof of delivery, please ensure you do the following:

1. Thoroughly inspect your items after they are unpacked by our team.

2. If you notice any damage (even minimal), you must explicitly write "Damaged" on the delivery form or the driver's digital device.

3. Contact our customer support immediately at +44 0333 057 3082 to report any defects or transit damage.

Please note: Failure to follow these steps will result in the rejection of any return or exchange requests regarding transit damage.

Disputed Deliveries

In cases where orders are marked as delivered but claimed as unreceived, or where we suspect fraudulent activity (including the return of used items), we reserve the right to withhold refunds and block your account (and any associated accounts) from placing future orders. If you believe this action has been taken in error, please contact us. Bronte & Buell cannot be held liable for any loss, theft, or damage to the products once they have been successfully delivered and signed for at your address.